Underground utility emergencies can happen at any time and often require immediate attention to prevent damage, service disruptions, and safety hazards. Whether it’s a gas leak, a water main break, or an electrical failure, knowing who to call for emergency utility services can help minimize risks and speed up repairs.
This guide explains who to contact in different underground utility emergencies, what to do while waiting for help, and how to prevent future incidents.
1. When to Call for Emergency Utility Services
Certain underground utility issues require urgent response to prevent harm to people and property. Below are some of the most common underground utility emergencies:
A. Gas Leaks
Signs of a gas leak:
- A strong rotten egg smell.
- Hissing or whistling sounds near gas lines.
- Dead or dying vegetation near underground pipelines.
🔹 Who to call?
✔ 911 – If you suspect an immediate danger.
✔ Your local gas provider’s emergency hotline – Most gas companies have underground repair hotlines available 24/7.
✔ 811 – If a gas line was damaged during excavation, stop work and report it immediately.
B. Water Main Breaks and Sewer Backups
Signs of a water or sewer issue:
- Sudden loss of water pressure.
- Flooding or pooling water in unexpected areas.
- Foul sewage odors coming from drains.
🔹 Who to call?
✔ Local water department – They handle underground repair hotlines for broken pipes.
✔ A licensed plumber – If the issue is on private property rather than a public line.
C. Electrical Failures and Power Line Damage
Signs of an underground electrical emergency:
- Flickering or loss of power in part of your home or neighborhood.
- Sparks or burning smells near the ground.
- Utility workers or construction crews accidentally hitting buried power lines.
🔹 Who to call?
✔ Your local electric utility provider – Most companies have 24/7 emergency utility services.
✔ 911 – If there are sparks, smoke, or other fire risks.
✔ 811 – If an underground utility line was damaged during digging.
D. Communication Line Disruptions
Though not life-threatening, cutting a fiber optic or telephone line can disrupt internet, phone, and emergency communication services.
🔹 Who to call?
✔ Internet or phone service provider – Report outages or cut lines.
✔ 811 – If damage occurred during excavation.
2. How to Respond to an Underground Utility Emergency
Step 1: Evacuate the Area
- For gas leaks or electrical hazards, leave the area immediately.
- Do not use matches, lighters, or electrical switches near gas leaks.
Step 2: Call for Help
- Use the numbers listed above to contact emergency utility services or an underground repair hotline.
Step 3: Avoid Further Damage
- Do not try to fix a damaged utility line yourself.
- Mark the area to warn others of the danger.
Step 4: Follow Emergency Crew Instructions
- Utility companies may need access to your property to complete repairs.
- Stay clear of emergency response zones.
3. Preventing Underground Utility Emergencies
Most underground utility emergencies can be prevented with proper precautions.
A. Call 811 Before Digging
- Before any construction, landscaping, or major home improvement project, always call 811 to have underground utilities marked.
B. Check for Leaks and Damage Regularly
- Report minor water leaks, low gas pressure, or flickering power before they turn into major issues.
C. Enroll in an Assistance Program
- Some utility companies offer assistance programs for emergency preparedness and repairs, especially for low-income households.
Conclusion: Be Prepared and Stay Safe
Knowing who to call for underground utility emergencies can save lives and prevent costly damage. Whether it’s a gas leak, water main break, or electrical failure, quick action is essential.
By understanding emergency utility services, following safety protocols, and taking preventative steps like calling 811, you can protect yourself, your property, and your community from underground utility hazards.
